At Luamon, we prioritize your satisfaction and strive to provide you with top-quality products and service. Please review our refund policy outlined below:

Return Eligibility:
- We accept returns exclusively for items that arrive damaged or broken. Should you receive a damaged or defective item, kindly notify us within 3 days of delivery by reaching out to us at luamon.store@gmail.com to commence the return process.
- Returns for reasons other than damage or breakage will not be accepted.

Item Not Received:
- If your ordered item fails to arrive within the expected timeframe, please notify us immediately at luamon.store@gmail.com.
- Upon receiving your notification, we will first contact the sender to verify the status of the shipment.

Verification Process:
- We will diligently investigate the shipping status and any potential issues with the carrier to confirm the non-arrival of your item.
- Once we have verified that the item has indeed not arrived, we will proceed with the refund process.

Refund Procedure:
- In the event that the item is confirmed to be lost in transit, we will proceed with issuing a refund for the full purchase amount.
- The refund will be processed using the original payment method used for the purchase.
- Please allow for a reasonable processing time for the refund to reflect in your account, depending on your payment provider's policies.

Damaged or Broken Items:
- For items that arrive damaged or broken, we do not provide cash refunds. Instead, we offer a free-of-charge exchange for the exact same item.
- Please notify us within 3 days of delivery at luamon.store@gmail.com to initiate the exchange process.

Regional Power Source:
- It's crucial to ensure that the power source of the product aligns with the electrical standards of your region. We cannot accommodate returns or exchanges due to mismatched power sources.
- In the event of a power source incompatibility, please contact our customer support team at luamon.store@gmail.com. Following verification of the issue, we'll provide a power outlet adapter free of charge to ensure compatibility.

Contact Us:
- Should you have any queries or require assistance regarding our refund policy, any issues with your order, or if you believe your item may be lost in transit, please do not hesitate to reach out to our customer service team at luamon.store@gmail.com. We're dedicated to assisting you and ensuring your satisfaction with Luamon products.

Thank you for choosing Luamon! Your support and understanding of our refund policy are greatly appreciated.